Transparent Terms to Ensure Fairness for All Parties
1. General Policy Overview
At Star Nuwakot, we strive to provide reliable and timely equipment rental services. Our refund policy is designed to protect both our customers and our operations.
2. No Refund After Successful Delivery
Once the equipment has been delivered on time to the agreed location, no refund will be issued, regardless of usage. Delivery is considered successful if it matches the confirmed date, time, and location shared during booking.
3. Advance Payment Refund Eligibility
If the customer wishes to cancel their booking:
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A full refund of the advance will be issued only if cancellation is informed at least 48 hours prior to the scheduled delivery time.
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If the cancellation is made within 48 hours of the delivery time, the advance will not be refunded.
4. How to Request a Refund
To request a refund, customers must:
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Contact us via WhatsApp with the original booking reference.
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Mention the reason for cancellation clearly.
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Ensure the message is sent at least 48 hours in advance of the scheduled delivery time.
5. Processing Time
Eligible refunds will be processed within 7 working days to the original mode of payment.
6. Exceptions
Refunds may be considered on a case-by-case basis only in the following situations:
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Severe delays in delivery due to fault from our side.
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Incomplete or non-functional equipment delivered.
Such cases will require supporting evidence and will be reviewed by our operations team.
